Reliable IT Operations for Billing Offices & Board Rooms
Remote assistance designed specifically around municipal utility workflows, billing cycles, and public board schedules.
Utility Office Workstation Maintenance
Proactive cloud health monitoring, monthly security patch deployment, automated malware remediation, and remote screen-share helpdesk for up to 3 utility office computers (Windows or macOS). Customer service lobby and public hearing check-in tablets running Utility Vessel are included without consuming workstation seats.
Staff Email & .gov/.org DNS Management
Never battle broken MX, SPF, DKIM, or DMARC authentication records. We assist your municipality or water district with onboarding Google Workspace or Microsoft 365 Government/Business, provisioning custom staff addresses (e.g. [email protected]), and preventing phishing spoofing.
Board Room Broadcast & OBS Optimization
Audio clipping or dropped frames during a public rate hearing? We conduct remote audits of your board room broadcast PC: verifying hardware encoder profiles, checking USB audio mixer drivers, and establishing reliable YouTube RTMP stream settings for Sunshine Law transparency.
Office Networking & Statement Printers
We remotely configure office routers to segregate public lobby guest Wi-Fi from internal utility billing workstations. When receipt printers, check scanners, or network copiers drop offline, we walk staff through reconnection so customer billing operations never stall.
Helpdesk Support Hours
Remote tickets, workstation maintenance, and scheduled screen shares:
- Monday – Friday: 8:00 AM – 5:00 PM (CST) — aligned with municipal office hours
- Board Meeting Pre-Check Window: Scheduled remote A/V & livestream verification prior to monthly Board of Commissioners meetings
- Ticket Turnaround: Standard office requests addressed within 4 business hours
Included Labor & Onsite Rates
Structured, flat-rate municipal IT assistance without surprise billing:
- Monthly Remote Labor: Up to 3 hours of remote helpdesk & screen-share engineering included per month.
- Surplus Remote Labor: Billed at a discounted municipal partner rate of $65.00/hr.
- Onsite Office Service & Hardware Deployment: Physical office workstation setup, structured network cabling, and hands-on office equipment troubleshooting are billed separately at $65.00 per hour (pre-authorization required).
Need coverage for more than 3 utility workstations?
Add extra billing office or supervisor computers for just $25/month each up to 10 machines. Every computer beyond the 10th is included completely free of charge.
Hardware Procurement, SCADA Exclusion & Physical Installation Policy
Monthly subscription plans cover remote diagnostic engineering, software maintenance, and cloud configuration for administrative office workstations, billing PCs, and board room broadcast computers. High-voltage electrical gear, industrial SCADA/PLC plant control hardware, AMI smart meter radio collector towers, and physical utility line or pipe work are strictly excluded from IT helpdesk scope. Physical office hardware components (such as replacement PCs, receipt printers, and routers) and onsite office installation labor are billed separately at our standard $65.00/hour field technician rate with prior management approval.
Ready to take office IT headaches off your plate?
Pair your Utility Vessel customer portal and operations platform with full-service remote IT support for $199/month, or select standalone utility office IT for $149/month.